Instrucciones de como descargar, instalar y conectarse de forma remota con el departamento de soporte técnico para realizar comprobaciones directamente en el equipo del cliente.
In order to test the connection we will need to do a remote connection to that computer.
Please download and install Teamviewer program on your laptop and let us know whenever is ready to be able to phone you and do the checking.
Once the installation file is downloaded, please open it to install.
Choose the default settings and accept.
Wait until the program is installed and opened
Accept the EULA and DPA policies and continue
Once finished, chose the Remote control Option and everything will be ready for the support department to call you and get connected remotely.
We will ask you to give us the Access Details: User ID and Password.
Please let us know if you have any further problem or question about our services.
We will look forward to hearing from you.
Many thanks for your attention and sorry for the inconvenience.