We tell you step by step how to do a speed test to obtain reliable and correct data.
Here are the instructions on how to do a speed test correctly:
1. Connect your computer directly by Ethernet cable to the router. If you don't have a computer, use any mobile phone to connect it to the network with "5G" in the name.
2. Disconnect any other devices that are connected to the Internet (so that they do not share bandwidth and everything is channelled to the test).Stop any downloads or updates in progress, if any, as well as any possible VPN connections.
3. Download the Speedtest application at the following link: https://www.speedtest.net/es/apps
4. Install and open the application. Wait a few seconds and select the "Axartel Communications" server (if necessary).
Click on the "Start" button.
Check that the results correspond to the contracted speed.
If the results are not as expected, please make a screenshot of the data obtained in the test and send it to our support team: email@example.com
For more information on how to perform a speed test and what factors influence your connection, please consult our blog.